Be a part of an exciting non-profit organization that empowers corporate leaders to advance environmental stewardship, create safe and healthy workplaces, and promote global sustainability.
The National Association for Environmental Management (NAEM) has a great opportunity for a highly motivated and entrepreneurial individual to join the team as an Events and Programs Associate.
This position reports to the Director of Programs, and is focused on supporting a talented, strong, and fast-paced team in the areas of conference and sponsorship management, operations, and member support. NAEM prides itself on our smart and enthusiastic team that delivers consistent results and is committed to NAEM's mission.
Primary Job Responsibilities:
Conferences & Event Planning:
Manage attendee registration process for all in-person and virtual events (including setting up registration system and providing registration tracking and analytics).
Manage event attendee customer service - act as the main point of contact for all attendees, answer questions, issue refunds, handle technical issues during virtual events.
Travel to all in-person events to run onsite registration and provide attendee and logistics support.
Support speaker and exhibitor management (collecting deliverables, executing benefits, invoicing, scheduling prep calls, other logistics as needed).
Manage the production of printed conference materials and coordinate shipments to and from onsite events.
Assist the Programs Manager with running webinars and conference breakout sessions, as needed.
Answer incoming customer inquiries via phone and email and act as a representative of NAEM, providing friendly and prompt customer service.
Perform customer/member database maintenance and data upkeep.
Interact with members and external partners to answer questions and solve problems related to the website, event registration or membership.
Support Membership Manager in assisting members with dues payments and online account issues.